Shipping Policy

Effective Date: November 1, 2026

This Shipping Policy explains how Banned Blueprint is delivered when you buy from nolansteele.com. The site is operated by Mindset Publishing LLC ("we," "us"). By placing an order you agree to this policy.

1. Digital Products (Ebook and Audiobook)

1.1 Instant delivery. The Ebook and Audiobook are delivered electronically and are not shipped. After your payment is confirmed, we send an email to the address you entered at checkout with your access link, delivered through our digital-delivery partner, BookFunnel. Delivery is usually within minutes.

1.2 If you don't see it. Check your spam, junk, and promotions folders for an email from BookFunnel or from us. If nothing arrives within 24 hours, email nolan@nolansteele.com with your order number and we will fix it. Please make sure your email address is correct at checkout.

1.3 Pre-release and waitlist orders. If you ordered before a release, your digital product is delivered by email on or before the release date given at purchase. If the date changes, we will email you the new timeline.

2. Hardcover Edition (Printed and Shipped on Demand)

2.1 How it works. The Hardcover is print-on-demand. It is not pulled from a warehouse shelf. Each order is printed, bound, inspected, and packaged for you by our print and fulfillment partner, Lulu, at one of its print facilities. Lulu generally prints at the facility closest to your delivery address. We cannot choose the facility.

2.2 Production time. Lulu's normal production time is 3–5 business days. Hardcovers may take a little longer because of binding and curing. Production time cannot be sped up, including by choosing faster shipping. Orders generally enter production the next business day after they are placed, so an order placed on a Friday, weekend, or holiday begins production the next business day. During busy periods such as the holidays and back-to-school, production can run longer than usual.

2.3 Shipping time and methods. After production, your book ships by the method you choose at checkout. Available methods and estimated delivery windows depend on your address and are shown at checkout. The estimate shown includes both production and shipping time. Express and Expedited methods deliver Monday through Friday. Lulu selects the carrier for each shipping method, and a specific carrier cannot be requested.

2.4 Estimates are not guarantees. Delivery dates are estimates. Incorrect addresses, customs delays, weather and natural disasters, carrier delays, and delivery restrictions can delay an order, in some cases by as much as 6 weeks.

2.5 Tracking. When your order ships you will receive a shipping notification email. If the method you chose is traceable, it includes a tracking number and link. Tracking may take up to 48 hours after the notification to show its first scan. Untraceable methods do not include tracking.

2.6 Shipping cost. Shipping charges are calculated from your destination and shown at checkout before you pay.

3. Special Addresses

U.S. P.O. Boxes: choose Mail or Priority Mail at checkout. FedEx and UPS cannot deliver to P.O. Boxes.
Military and diplomatic addresses (APO, FPO, DPO) and Armed Forces Europe, Pacific, and Americas: these ship by U.S. Postal Service. Select United States as the country. Express shipping is not available.
Hawaii, Alaska, Puerto Rico, and other U.S. territories: allow extra transit time. Mail to these destinations can take at least 14 days.
Correctional facilities: before ordering, check the facility's rules; many do not accept certain bindings or carriers. Orders returned from a correctional facility are not refunded or reshipped.

4. International Shipping

4.1 Where we ship. The Hardcover ships to most countries. If your country is not offered at checkout, we cannot ship there. Carriers do not serve some countries and regions, and Lulu does not currently ship to Russia or Ukraine.

4.2 Delivery times. International Mail and Priority Mail services involve extra transit and customs time and can take up to 28 days. International Economy packages are delivered by the local postal service of the destination country. Estimated windows for your destination are shown at checkout.

4.3 Duties, taxes, and customs. Your country's customs agency decides what duties, taxes, VAT, and fees apply to an international package. These charges are the recipient's responsibility and are not included in the price or shipping cost. We and Lulu are not responsible for customs delays or for any costs caused by a failed or late delivery.

4.4 Ireland. A 7-digit Eircode is required in the postal code field for deliveries to Ireland.

5. Address Accuracy and Changes

Your order ships to the address you enter at checkout, so please check it carefully. Address changes are only possible before your order ships and cannot be guaranteed. Email us right away at nolan@nolansteele.com. We are not responsible for deliveries to an incorrect or incomplete address you provided. If a package is returned to us because of the address, you are responsible for the cost to reship it.

6. Damaged, Misprinted, Lost, or Late Hardcovers

6.1 Damaged, defective, or misprinted. If your Hardcover arrives damaged, has a print defect, or is the wrong book, email us at nolan@nolansteele.com with your order number and clear photos. Lulu requires photos instead of sending the book back. Report it within 14 days of delivery, and no later than 30 days after your order's ship date. We will arrange a free replacement reprint through Lulu. If a replacement cannot be produced, we will refund your order, including shipping. Lulu is not responsible for subjective quality issues such as spelling or content preferences; those are covered only if they are a printing error.

6.2 Not delivered. If tracking shows your package was not delivered, or it has not arrived within the delivery window shown in your shipping email, contact us within 30 days of the ship date. We will work with Lulu and the carrier, and arrange a reprint and reshipment or a refund. For untraceable International Mail or Priority Mail orders that have not arrived after 28 days, one reorder may be provided. For Mail to Hawaii, Alaska, or Puerto Rico that exceeds 14–21 days, contact us.

6.3 Refunds. The full refund terms are in our Refund Policy.

7. Changes to This Policy

We may update this policy from time to time. The version in effect when you place your order applies to that order. The effective date at the top shows when it was last updated.

8. Contact

Mindset Publishing LLC
30 N Gould St # 63112
Sheridan, WY 82801
nolan@nolansteele.com (we reply within 1–2 business days)